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Intelligov Call Center

Intelligov Call Center is an enterprise class call center suite that allows employees to quickly capture the citizen, location, and incident details of calls.  Intelligov Call Center also provides integrated Case Management, Knowledge Management and GIS integration making it on of the most powerful CRM suites on the market today.  Some Call Centers features include:

  • Automatic Identification of Duplicate Requests

  • 100% Address validation against GIS database

  • Complete audit trail of all activity

  • Integrated Knowledge Management

  • Integrated GIS Mapping

  • Case Management

  • Dynamic SLA support

 


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