Intelligov Workflow provides the ability to break down work performed by municipal employees into detailed steps.  These steps are combined into a workflow or decision tree which provide routing of work to various departments and groups.  Intelligov Workflow provides SLA tracking at the workflow step level allowing municipal management to gain a detailed understanding of bottlenecks and resource allocations.  Features include:

• Workflow Step Routing and Management

• Dynamic SLA Recalculations

• Automatic Escalations

• Work Manifest Building

• Automatic Detection of Duplicate Requests

• Integrated GIS Mapping