Intelligov Workflow provides the ability to break down work performed by municipal employees into detailed steps. These steps are combined into a workflow or decision tree which provide routing of work to various departments and groups. Intelligov Workflow provides SLA tracking at the workflow step level allowing municipal management to gain a detailed understanding of bottlenecks and resource allocations. Features include:
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Workflow Step Routing and Management
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Dynamic SLA Recalculations
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Automatic Escalations
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Work Manifest Building
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Automatic Detection of Duplicate Requests
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Integrated GIS Mapping