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Intelligov Workflow

Intelligov Workflow provides the ability to break down work performed by municipal employees into detailed steps.  These steps are combined into a workflow or decision tree which provide routing of work to various departments and groups.  Intelligov Workflow provides SLA tracking at the workflow step level allowing municipal management to gain a detailed understanding of bottlenecks and resource allocations.  Features include:

  • Workflow Step Routing and Management

  • Dynamic SLA Recalculations

  • Automatic Escalations

  • Work Manifest Building

  • Automatic Detection of Duplicate Requests

  • Integrated GIS Mapping

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